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Shipping Info


SHIPPING METHODS & DELIVERY TIME
ESTIMATED SHIPPING TIMES

(Standard FREE Shipping methods travel by ground and can take 20-30 Days)

US
Insured: 6-10 Days

Canada
Insured: 7-14 Days

United Kingdom
Insured: 6-10 Days

Europe
Insured: 10-16 Days

Australia
Insured: 7-14 Days

International
Insured: 12-20 Business Days (depending on location, some countries can take up to 30 Business Days)

*Shipping times are subject to stock availability and exclude clearance/customs delays.


ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. To track your order, you can visit our Tracking Page.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. All orders are shipped out within 72 hours of purchase. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 48-72 hours from the time you place your order for its status to update.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! Elfinbook provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please first contact your local carrier as they will have the most up to date information regarding your delivery.  It is likely they have missed it on their truck and will be delivered the next day.

Elfinbook does not take responsibility for any uninsured parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid, or incomplete addresses. No refunds will be given for returns due to incorrect/insufficient/invalid addresses or unclaimed/refused packages.  Elfinbook will help as much as possible to trace a missing parcel, however if uninsured shipping is selected, it is the customer’s responsibility to follow up with the carrier and file a claim. Elfinbook is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

Items not picked up from post office or returned due to customer negligence/error or post office negligence/error are not eligible for refunds or reshipment. Customers are required to file a claim with the carrier in the event that the issue was the carriers fault.

Please direct any shipping related inquiries to support@elfinbookofficial.com

DO YOU SHIP INTERNATIONALLY?

Elfinbook is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

It usually takes 14-21 business days (estimated) to arrive in your country, however, in some instances, delivery may be delayed depending on your country's customs. Elfinbook is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Elfinbook. For further details of charges, please contact your local customs office.